Terms & Conditions
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Disclaimers and Limitation of Liabilities
The information contained in this website are on an "AS IS" and "AS AVAILABLE" basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by wciimports.com or any West Coast Imports, Inc. directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short "Associates") does not constitute a warranty.
Under no circumstances shall wciimports.com or West Coast Imports, Inc. Associates be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the West Coast Imports, Inc. website. This includes (but is not limited to) reliance on any information obtained from wciimports.com which results in errors, damaged files, viruses or failed performance. Moreover, neither wciimports.com nor any West Coast Imports, Inc. Associates guarantee that use of wciimports.com will be uninterrupted or without errors.
Local Customers
The policies of our Commerce showroom may differ greatly from those applicable to your use of the wciimports.com website.
Outside of the United States
The majority of the content is intended and governed by policies applicable and appropriate for users here in the United States. If you are a user accessing this site from a location outside the United States, you do so at your own risk. It is your responsibility to know and comply with any laws of your immediate jurisdiction.
Your Use of This Site
If you are for any reason dissatisfied with the site, content, terms and conditions, disclaimers and/or legal notices you agree that you will help solve this by refraining use of wciimports.com. Your use of www.wciimports.com serves as your agreement and acknowledgement to follow our policies and to be bound by them.
Terms and Conditions Subject to Change
West Coast Imports, Inc. reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.
Ordering Terms
Minimum Order
Total amount of the order must be a minimum of US $350.00 (excluding freight).
Order Validation/Acceptance
Once we receive your shopping cart, a salesperson will contact you (by email and/or phone) to confirm details, i.e. ID verification, shipping address and method of payment. If LTL is your chosen method of shipping, confirmation that it is a deliverable physical address is needed (we do not deliver to P.O. Boxes). Once obtained your order is validated. Please Note: Receipt of an electronic (or any other form of) confirmation does not automatically guarantee we have accepted your order for processing.
Order Limitations
West Coast Imports, Inc. reserves the right to limit quantities or reject any order you place with us without notice. In such case, a salesperson will generally attempt to contact you with further details via email or phone.
Processing Time
West Coast Imports, Inc. is committed to processing orders promptly subject to shipping method, order size and shipping point. It takes most orders approximately 1 to 3 business days to process. Once the order is finalized, it will be shipped in 1 to 3 business days. Please read our order-processing delay section to know what to avoid and/or expect.
Pricing and Packaging
All items are sold either in full case packs or when available in the smaller inner case packs, at the indicated prices. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!
Prices listed on our website generally match those in our showroom, but may vary. West Coast Imports, Inc. reserves the right to make changes to the selling prices at any time without prior notice.
Item Display
Description / Colors
wciimports.com always attempts to present and describe each item as accurately as possible. However because every computer monitors configuration and display is different, we cannot guarantee that the color you see will match the actual products color.
Typographcial Errors
While wciimports.com always strives to provide product information as accurately as possible, typographical errors may occur. West Coast Imports, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.
UPC Codes
While most of our items have their individual UPC codes, we do not guarantee that all carry one. We will not be held liable for misprinted codes or those that cannot be read by optical equipment.
Monthly Specials
Quantity Limitations
Some items marked as "Special" may be subject to quantity limitations per customer.
Stock Availability
Remember that our stock is limited to quantities on hand. Large quantities may be available when the Monthly Specials are announced, but may completely sell out in a few days. In which case inventory may or may not be reordered.
Sale Offers
Prices for wciimports.com Monthly Specials are effective within the time frame indicated in the front of the flyer. Customers lock in the sale prices ONLY for the month the order was placed in. We DO NOT COMBINE different monthly sale prices. Any orders that include items from our monthly specials must have payment finalized status within the indicated sale period to take advantage of those prices. Orders finalized afterwards will reflect post-sale prices.
Closeouts
All of our closeout sales are final, no exceptions
Stock Supply
There is no guarantee that all items in your shopping cart will be available upon shipment of the order, our stock is limited to what we have on hand.
Orders that contain 10-20% of out-of-stock merchandise will not experience any delays in processing time. Any order that contains more than 20% out-of-stock items will receive a call from a salesperson to confirm shipment, which may cause a delay if the customer cannot be reached that very day. In addition, these customers will have the option to substitute out-of-stock items with other available items.
Payment Terms
Payment Methods for U.S. Customers
We accept major credit cards (Visa, MasterCard, Discover or American Express), wire transfers, money orders, and checks (traveler's, electronic and cashier's checks - sorry no personal checks). A $25 fee will be charged for every bounced check and a 3% service charge will be added for payment of invoices over 30 days old by credit card.
Payment Methods for International Customers
Customer's outside of the U.S. may pay using a credit card (like Visa, MasterCard, Discover or American Express) or by Wire Transfer. If a payment is made using a credit card, you will need to supply a photocopy of the actual card and photo identification (such as a driver's license or passport). Every customer is responsible to know his or her own country's limitations and policies.
Credit Card Payments
If you select to pay online using a credit card, the card will immediately be authorized for the total price of your order (including shipping charges if selected). Once your order is ready for shipment, all charges will go into effect.
Please make sure your credit limit is sufficient enough to cover this payment. We are not responsible for any charges billed by your credit card company. If an order has changes or cancellations, you will be instructed by a salesperson on how to proceed with making payment reimbursements or adjustments.
Non Credit Card Payments
- Wire Transfer - applying this method of payment towards your order varies on the amount of time it takes for funds to clear with the bank. Please consult with your bank for details.
- Money Orders- takes approximately 2 to 7 business days to arrive depending on the mail delivery option you have chosen. Once we receive the money order it will immediately be applied as payment towards your order. Please note that waiting for this method of payment delays the processing of your order.
- Cashiers, Traveler's and Electronic Checks- takes approximately 2 to 7 business days to arrive depending on the mail delivery option you have chosen. Once we receive the check it will immediately be applied as payment towards your order. Please note that waiting for this method of payment delays the processing of your order.
- Line of Credit- customers who hold a line of credit with West Coast Imports, Inc. may instantly apply this method of payment if credit line has not been exceeded.
Late Fees
All payments must be received in full according to the terms of the invoice and the invoice date. Balances not paid in full when due, shall have an additional 3% service charge, calculated on the unpaid balance, and added to the total amount due. In the event that an action is taken to collect an unpaid balance, whether by arbitration, court action or otherwise, all attorneys' fee incurred, court costs and expenses of collection shall be added to the balance due. Interest at the maximum legal rate shall be added to any balance not paid when due and interest shall be calculated from the date of the original invoice.
Shipping Charges
All items are sold FOB from our warehouse in Los Angeles, California; therefore the buyer is responsible for all the shipping costs including fuel surcharges and/or additional services. You may elect to pay the freight company directly, then we will ship your merchandise Freight Collect, or you can pay us in advance for all freight charges and we will ship your merchandise Freight Prepaid. In either case you own your merchandise in transit and are responsible for filing any damage claims with the freight company. The final shipping cost on any LTL order will be determined right before shipment.
Additional Charges
Standard truck delivery is to a dock facility designed to receive freight. Someone must be present to accept truck deliveries. Additional charges may apply if your order requires delivery accessorial services such as lift gate; call before delivery or inside delivery. To avoid any "unexpected additional charges" it is important you check off or write down any special instructions or shipping requirements you have during submission of your order in the shipping section.
If for some reason we are billed for any "unexpected additional charges" we reserve the right to charge the credit card provided for that particular order any amount we receive from the shipping company plus an extra 10% service charge.
International Shipping Charges
Our shipping department seeks the most economical shipping rates available; however, international shipments require the assistance of freight forwarders. West Coast Imports, Inc. will assist and coordinate with freight forwarders, but all arrangements will be the responsibility of the individual customer. Moreover, we will not be liable for any shipping charges or foreign taxes and custom duties that may be added to the international shipments.
Credit Terms
West Coast imports, Inc.'s commitment to customers is its number one priority. We offer the option to open a Net 30-Day (from initial invoice date) credit account to improve your purchasing power.
If approved this means: You can buy in larger amounts of merchandise and have 30 days to pay us back!
This invitation is extended to both qualified wholesalers and retailers in the United States and other countries throughout the world. You can fill up your store with the exciting merchandise your customer's want, in quantities you need, by applying for a line of credit with West Coast Imports, Inc.
Credit
Credit Application
To apply for a credit line, you must first complete a credit application and submit a minimum order of $1,000.00. Applications are subject to approval. Existing customers who have an excellent history with us and first time customers with good credit status are good candidates for a credit line. (Click here to download our credit application form)
Applying Credit Line as form of Payment to Existing Orders
Existing customers granted credit approval may request to apply their line of credit immediately to any pending orders (provided they are within their issued West Coast Imports, Inc. credit limit) before the merchandise is actually shipped.
If you are a new customer and your application is approved your credit line may only be applied to your subsequent orders.
Payment for Credit Line
Credit Line Holders may pay off the remaining balance with the following: money orders, checks (traveler's, electronic and cashier's, sorry no personal checks) or wire transfer as payment methods. All credit card payments will have a 3% service charge. To obtain wire information please call the credit department. We also accept cash only from customers who pay in person at our headquarters located in: 5650 E. 61ST Street, Commerce, CA 90040.
Shipping Methods and Options
Less Than Truckload (LTL) Shipping
West Coast Imports, Inc. is committed to offering and honoring flexible shipping nationwide. We always work with the best trucking companies to get the highest discounts on all shipments. Our business relationships with reputable shipping companies ensure the best services and lowest rates for every customer! We can also help coordinate with your preferred shipping company.
Shipping Estimate
All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment.
Commercial/Residential Shipping Charges
Shipping companies can deliver straight to your business address or even deliver to residential neighborhoods. Extra service charges apply if special equipment is needed to unload and deliver merchandise in residential areas (sometimes businesses as well).
Packing and Packaging Efficiency
All LTL (Less Than Truckload) orders will be carefully checked, stacked high, numbered and efficiently wrapped on pallets. Every shipment is carefully put together and is shrink-wrapped to avoid losses or damages. All orders are shipped Monday through Friday FOB from our warehouse in Commerce, California. If you have any further questions or concerns about shipping please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..
Shipping Confirmation
Before any LTL order gets shipped out we provide a courtesy call to each customer during the final stages of each order. This call includes (but is not limited to): verifying address, disclosing final freight charges, total amount of cartons, trucking company information (including tracking number for order if available).
UPS Disclaimer
West Coast Imports, Inc. recommends to its customers not to include any fragile items on orders designated to be shipped via UPS (United Postal Service). We will not be held responsible in any way for any damages that may occur when shipping via UPS.
Drop Shipping
This option is available at no additional cost! However, full information about the customer will be required and a minimum order of $500.00 must still be fulfilled per drop ship
Freight Forwarder
We strongly advise that you locate a freight forwarder familiar with your country's import policies. This facilitates the international shipment and ensures a full understanding of what to expect with shipping and receiving. Simply provide the freight forwarder's full business information (contact person's name, address and phone number) and we will fully cooperate with them.
- Please Note: West Coast Imports, Inc. does not make any freight forwarder recommendations.
USPS (United States Postal Service)
If no freight forwarder is attained, the next shipping option is USPS (United States Postal Service). Shipping rates are entirely contingent on the weight, cube and shipping destination.
Container Load Shipments
Every container ship's out with superior quality packaging. This includes efficient and maximized use of space and every precautionary measure to avoid breaks, damages, and losses. Our shipping department coordinates container scheduling with your freight forwarder to facilitate the shipping process.
Container Consolidation
Our professional staff consolidates and welcomes merchandise from other companies to load into your containers at no extra charge! We will efficiently consolidate and load your containers, and coordinate with trucking companies to deliver them to the first available vessel to avoid any long or unexpected delays.
- Please Note: there is a $10,000 purchase minimum required for container consolidations.
PICKUP POLICY
By Customers
Customers who wish to pickup their order may do so once we receive payment and appointment date details are finalized. Customers MUST FIRST verify with a West Coast Imports, Inc. salesperson that an appointment can be scheduled. All orders are fulfilled according to its size and date received (remember we are closed Saturday, Sundays and holidays).
By Trucking Company (arranged by customers)
You may arrange with a trucking company to pickup your order. First, you should call your salesperson and setup an appointment, then make arrangements with your trucking company. Please provide your salesperson the information regarding your trucking company, such as contact name and phone number.
Pick-Up Wrapped
All trucking company pickup orders will be carefully checked efficiently wrapped and placed on high pallets to minimize quantity of pallets used. These steps help avoid extra costs and reduce the cost of freight.
DELIVERY
For full delivery details please contact your salesperson or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Out of Stock
West Coast Imports, Inc. thrives in keeping adequate quantities of every item in stock and updates the website regularly. However, due to unpredictable order patterns we may run out of some items from time to time. The salesperson may notify you of any backorders and give you the option to substitute items (in which case customers must submit a written request of changes before the processing the order).
In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit [in the amount of the backorders] with West Coast Imports, Inc., which will be credited toward your next order, (b) ask your sales representative for full reimbursement of the amount of the backorders. All backorders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available.
Cancellations
Customers, who wish to cancel their entire order after the order processing has begun, will be charged a 20% restocking fee. If customers wish to cancel only a few items (and order processing has begun), they will not incur extra penalty fees. However, partially cancelled orders will experience a sales order processing delay.
Order Changes
If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include more items to your existing order you will need to place an additional order.
Estimated Delivery Times
Shipping transit time depends on proximity to California as shown in the following chart:
| East Coast | An estimated 6 business days |
|---|---|
| Mid West | An estimated 4 to 5 business days |
| West Coast | An estimated 2 to 3 business days |
| International | Varies by geographic location |
Order Delays
Shipment of orders may be delayed if:
- We do not have complete information or proper delivery instructions.
- We do not have complete payment.
- Customers make additions or deletions to their order(s).
This will extend the processing time by at least 1 business day. - An order contains more than 20% out-of-stock items, and then a salesperson will call the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately.
- Customers cannot be reached during the final processing stage to confirm details.
- Unforeseen emergencies or natural disasters occur.
- The order is submitted during peak or holiday seasons.
Returns
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the date of purchase. However, customers will (at their discretion) bear the cost of return shipping and a 20% restocking fee.
- Please Note: returns will not be accepted without prior contact or authorization from your salesperson.
Shortages
Claims for shortages require a copy of the delivery receipt from the trucking company; the delivery receipt (DR) will need to be signed by the driver. You must also submit to your salesperson a list of items with quantities you claim to be short.
Lost, Damaged and/or Defective Merchandise
The customer is responsible to inspect and count the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to your West Coast Imports, Inc., salesperson within two business days of the receipt of the merchandise. WE MUST ALSO RECEIVE A WRITTEN fax or e-mail containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise for US shipments and two weeks of receipt of the merchandise for International shipments. In short, US customers have a total of 7 days to report and write a detailed claim, while international customers have 14 days. West Coast Imports, Inc. may refer your claim to the freight company after reviewing it.
Claim Requirements
Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important that customers submit a picture and/or sample of the item itself, which serves not only as evidence but also speeds up the claim's resolution. All claims are determined on a case-by-case basis.
Refunds and Account Credit
All overpayments and refunds are automatically credited to the customers account with West Coast Imports, Inc. Most customers prefer to keep the credit on their account and apply it to their next order. If you prefer to get reimbursed for any credit balance in your account, please notify your salesperson or contact our customer service department. If a payment was originally made by a credit card, then the refund will be directly credited to the same card. For all other methods of payment a check will be issued and sent to the name and address listed on the account.
Please allow 1 to 2 weeks for changes to apply and be reflected on your account.
International Customers
Extra Documentation and Certifications
West Coast Imports, Inc. will gladly provide most of the documentation usually required by international customers such as certificate of origin, certificate of authenticity, or legitimacy documentation. Knowledge of additional documentation, transactions, certifications and customs are entirely the responsibility of you, the buyer. Please contact your salesperson or email This email address is being protected from spambots. You need JavaScript enabled to view it. to find out more details.
"CE" Mark
Although many of our products may be "CE" compliant there are still exceptions. West Coast Imports, Inc. does not take any responsibility for providing this information if the international customer does not request it. Obtaining full knowledge and CE details are entirely the responsibility of the customer.
California Customers
California customers must possess and provide a copy of their reseller's permit and identification card before being allowed to finalize a purchase.
California Proposition 65
Information will be readily available for you to view should you have any questions or concerns about our products that may be subject to Prop 65 standards.
Your California Privacy Rights
West Coast Imports, Inc. gathers and collects various types of personal information about customers and prospects both online and offline. California residents are granted allowance to request what and to whom your personal information is being disclosed. However, West Coast Imports, Inc. does not disclose any information to anybody. The information gathered is strictly and solely used internally for marketing purposes to improve your overall wciimports.com experience.
Privacy Statement
All customer information is exchanged and stored in a secure location. West Coast Imports, Inc. does not sell or disclose shared online information at all.
Online written Submissions
Any written submissions (Feedback, Suggestions, Ideas, confidential or original work of any kind) sent to wciimports.com shall exclusively remain as property of wciimports.com. West Coast Imports, Inc. Merchandise will hold intellectual property rights (and exercise the right to utilize, reproduce, disclose, publish and hand out any material) without any limitations or compensation to you.
Any transmission of content that violates any of our policies or applicable law will be punished as deemed appropriate. This includes but is not limited to impersonation of another person, profane, indecent, pornographic, harmful, and invasive of privacy and publicity rights, abusive, harassing, threatening, and inflammatory or anything otherwise questionable.
We reserve the right to restrict or terminate your account and or extract the submission you provide should we find violations.
SITE USE
User Agreement & Acknowledgement
By accessing and using this wciimports.com website, you agree that your access and use of this website is subject to these terms and conditions, as well as all laws that apply, as governed and interpreted pursuant to the laws of the state of California, United States of America.
All electronically transmitted purchase orders will be subject to the Terms and Conditions displayed. Any contractual agreement between a buyer and supplier, West Coast Imports, Inc., will remain binding and supersede those stated in the Terms and Conditions.
